Frequently Asked Questions

Yes, Fitbit will provide customer service for your Fitbit Inspire 3. If your device is not working or if you are having difficulties with set up, contact Fitbit through this customer service link. You will be asked if the device was purchased through a corporate wellness program. Let them know that your device came with the Sensable Health program, which will verify its purchase and one-year warranty.

This link will connect you to Fitbit’s site to give you the best instructions for setting up your Fitbit Inspire 3. Clicking on “TRACKERS AND WATCHES” (in blue right after the first paragraph) will explain how to set up a Fitbit account and connect your device. If you’re adding a second Fitbit watch to your account or replacing an old one, you will be asked to skip to “How do I set up a replacement device or add a second device to my account?” This is the first step in linking your Fitbit device to the Sensable Health Program.

Here is another helpful Fitbit link, “Getting Started,” to learn how to get the most out of your devices. For further help with your Fitbit device, click on Inspire 3. Learn more about the Fitbit app for iOS here.

The second step will be to grant Fitbit permission in the Sensable Health app to sync your Fitbit data to our app. After clicking on the button “Link My Account” you’ll be prompted to enter your Fitbit username and password, then grant permission to sync. To get full benefit from the program, you should grant full permissions to the app.

If you do not have a compatible* wearable device, Sensable Health will send the Fitbit Inspire 3 Watch as part of your Starter Kit to your home address within 10 business days of signing up for the program online. The devices cannot be sent to a P.O. Box.

*Compatible wearable devices include: Apple Watch 4 or higher, Fitbit Versa 2, 3, or 4, Fitbit Luxe, Fitbit Inspire 3, or Fitbit Sense 2.

When a user consents to share data with an application, those applications are listed in their Fitbit.com profile settings under “Applications”: https://www.Fitbit.com/settings/applications
Here you can see the name of the application (Sensable Health), the type of data they agreed to share, and the ability to revoke access to sharing data with the application.

• Sleep: total sleep and deep sleep
• Activity: heart rate and steps
• Weight

After you download the Sensable Health app, the third step (after taking the baseline questionnaire and completing the lab tests) will be to link your Fitbit account to the Sensable Health app.

What are the warranties on the Fitbit Inspire 3?
Fitbit devices come with a one-year warranty, just as if you had purchased your smartwatch or scale directly from Fitbit. See Fitbit customer service link in previous question above if you have a warranty issue.

Healthy LaunchPad is not responsible for loss or damage of the devices sent to its participants. Healthy LaunchPad will make all efforts to replace lost or destroyed devices at the initial cost to participants in the Sensable Health program in a timely manner to allow for continued optimal participation on the program.

Your Withings Body smart scale will sync to your Fitibit account. If you don’t already, make sure to download and sign in to the Fitbit account on your mobile device. You will also need to download the “Health Mate” application on your mobile device. Follow instructions received upon opening the Health Mate app to connect your scale. Once your scale is connected to the Health Mate app, visit fitbit.com/weight/withings (preferable on devices larger than a mobile) and click “Start the Withings Connection Wizard” to connect your scale to Fitbit. Follow the on-screen instructions to link your accounts, then you’re all set! *When stepping on your scale for the first time during setup, you may need to assign the weight recorded to your account (will be prompted to do so on the “Home” page of Health Mate app).