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Frequently Asked Questions


Sensable Health is a wellness program delivered via a comprehensive app, that incorporates biology and behavior to achieve sustainable weight loss and improved overall well-being.
This 26-week program was designed to help people scientifically and intelligently lose weight — long term.

Individuals who are looking to lose weight and gain an overall healthier lifestyle. The Sensable Health app is not intended to diagnose, treat, cure, or prevent any disease. If you have a medical condition, consult your doctor before using the Sensable Health app, engaging in an exercise program, or changing your diet. If you experience a worsening of any medical condition, stop using the Sensable Health app and consult with a medical professional. We are not responsible for any health problems that may result from exercise programs, nutrition recommendations, products, or events you learn about through the Sensable Health app.

Currently, the program is limited to those who have an iPhone 7 or higher, and with iOS version 14.1 or higher, or those with an Android phone running version 5 or higher.

You may not participate in the program if you:

  • are under the age of 18
  • have Congestive Heart Failure
  • have Type 1 Diabetes
  • are pregnant or become pregnant in the program.
  • If you should become pregnant in the program, you should speak with your physician as to if it is advisable to continue the program.
  • had bariatric surgery within the last 12 months

Personal Health Information

Your lab results are available in the Profile section of the Sensable Health App. If, after you obtain these results, you have any questions or if there are any flagged values, contact your personal physician. Remember, Sensable Health is a wellness program and does not provide any healthcare advice, interpretation, recommendations, or services.

Though Sensable Health is not a healthcare organization, your personal health information (e.g., your lab results and health conditions that you share with us) will follow healthcare industry standards for HIPAA compliance and cybersecurity, both in transit (email), at rest (in storage), or actively in use. We use proactive security protocol such as firewalls, data and hardware encryption, access control, carefully vetted vendors, and employ industry standard policies and procedures to manage your highly sensitive information.

Your personal health information is only shared with your Health Coach and select members of the Sensable Health team. This information is used to create your Personalized Health Plan and to follow your progress. We may use de-identified information gathered from the Sensable Health program to perform statistical analysis of various aspects of the program, to analyze and evaluate issues relating to Stress, Nutrition, Sleep, and Activity, as well as participant activity in the program, in order to improve the Sensable Health program.

We will not send any lab test results to your physician. We recommend taking your results to your doctor on your next visit, or if some of your values are “flagged” as being out of range, you may want to share the results to your physician even sooner. If you have any questions regarding any of these results, contact your personal physician.

Smart Devices

Yes, Fitbit will provide customer service for your Fitbit Inspire 3. If your device is not working or if you are having difficulties with set up, contact Fitbit through this customer service link. You will be asked if the device was purchased through a corporate wellness program. Let them know that your device came with the Sensable Health program, which will verify its purchase and one-year warranty.

This link will connect you to Fitbit’s site to give you the best instructions for setting up your Fitbit Inspire 3. Clicking on “TRACKERS AND WATCHES” (in blue right after the first paragraph) will explain how to set up a Fitbit account and connect your device. If you’re adding a second Fitbit watch to your account or replacing an old one, you will be asked to skip to “How do I set up a replacement device or add a second device to my account?” This is the first step in linking your Fitbit device to the Sensable Health Program.

Here is another helpful Fitbit link, “Getting Started,” to learn how to get the most out of your devices. For further help with your Fitbit device, click on Inspire 3. Learn more about the Fitbit app for iOS here.

The second step will be to grant Fitbit permission in the Sensable Health app to sync your Fitbit data to our app. After clicking on the button “Link My Account” you’ll be prompted to enter your Fitbit username and password, then grant permission to sync. To get full benefit from the program, you should grant full permissions to the app.

If you do not have a compatible* wearable device, Sensable Health will send the Fitbit Inspire 3 Watch as part of your Starter Kit to your home address within 10 business days of signing up for the program online. The devices cannot be sent to a P.O. Box.

*Compatible wearable devices include: Apple Watch 4 or higher, Fitbit Versa 2, 3, or 4, Fitbit Luxe, Fitbit Inspire 3, or Fitbit Sense 2.

When a user consents to share data with an application, those applications are listed in their Fitbit.com profile settings under “Applications”: https://www.Fitbit.com/settings/applications
Here you can see the name of the application (Sensable Health), the type of data they agreed to share, and the ability to revoke access to sharing data with the application.

  • Sleep: total sleep and deep sleep
  • Activity: heart rate and steps
  • Weight

After you download the Sensable Health app, the third step (after taking the baseline questionnaire and completing the lab tests) will be to link your Fitbit account to the Sensable Health app.

What are the warranties on the Fitbit Inspire 3?
Fitbit devices come with a one-year warranty, just as if you had purchased your smartwatch or scale directly from Fitbit. See Fitbit customer service link in previous question above if you have a warranty issue.

Healthy LaunchPad is not responsible for loss or damage of the devices sent to its participants. Healthy LaunchPad will make all efforts to replace lost or destroyed devices at the initial cost to participants in the Sensable Health program in a timely manner to allow for continued optimal participation on the program.

Your Withings Body smart scale will sync to your Fitibit account. If you don’t already, make sure to download and sign in to the Fitbit account on your mobile device. You will also need to download the “Health Mate” application on your mobile device. Follow instructions received upon opening the Health Mate app to connect your scale. Once your scale is connected to the Health Mate app, visit fitbit.com/weight/withings (preferable on devices larger than a mobile) and click “Start the Withings Connection Wizard” to connect your scale to Fitbit. Follow the on-screen instructions to link your accounts, then you’re all set! *When stepping on your scale for the first time during setup, you may need to assign the weight recorded to your account (will be prompted to do so on the “Home” page of Health Mate app).

Sensable Health

The Sensable Health App can be found on the Apple Store app on your iPhone. Search for Sensable Health and follow the instructions for downloading. As with other apps, you will need an Apple ID username and password. However, there is no charge for the app.

At the SensableHealth.net website you will see the “Build Your Plan” button on just about every page. Starting the process will include:

  • Ensuring you’re eligible for the program (see above “Who is eligible to participate in your Program?”)
  • Setting up your participant account at SensableHealth.net
  • Downloading the Sensable Health App from the Apple Store and beginning the onboarding process


Your Health Index Score is calculated on a daily basis, starting at midnight each night, as you complete your daily health logs and other tasks. This score is dynamically calculated, so you’ll always have the most up-to-date information on how you’re doing. To get your score to move, take an action on your daily health plan, and watch your score change as you go!
You can still participate in the program. Take your watch with you. Leave the scale at home, so that it is not damaged in travel. You may need/prefer to take a break from the program, but you can resume when you return from vacation. If you wish to pause the program, you can reach out to your Health Coach who can pause the program for you. During this time, you won’t have any active goals in the app or receive any daily notifications. When you’re ready to start back up, contact your Heath Coach to resume the program.
If you’d like to adjust any of your program goals, simply reach out to your Health Coach. Your coach can modify your plan goals and you’ll continue to track them in the Sensable Health App.
We use a secure platform which accepts all major credit and debit cards: Visa, Mastercard, American Express, Discover, Diner Club, and Maestro. We do not accept PayPal.

In addition to the 9 personalized coaching calls via phone, chat, or video, Sensable Health also offers and encourages additional coaching calls, in order to help you through your Set Point journey and transformation. Additional coaching calls are available and priced as follows:

  • 6 calls (30 minutes each)  |  monthly or scheduled at your convenience: $180
  • 3 calls (30 minutes each)  |  bimonthly or scheduled at your convenience: $100
  • Single calls (30 minutes each): $35/call

Additional coaching calls can only be purchased by those with an active Sensable Health plan.

If you choose to cancel your participation in the Sensable Health program, you may be eligible for a refund based upon the timing of your cancellation. Please review our cancellation and refund policy for full details.

For general information other than contacting your coach: info@sensablehealth.net

To get in touch with your Health Coach: coach@sensablehealth.net

Someone from the Sensable Health team will contact you as soon as possible. If you are already have an active plan with Sensable Health, please visit our support page for more specific help.