What if I feel I need more one-on-one time with my Health Coach during the program?

In addition to the 9 personalized coaching calls via phone, chat, or video, Sensable Health also offers and encourages additional coaching calls, in order to help you through your Set Point journey and transformation. Additional coaching calls are available and priced as follows:

  • 6 calls (30 minutes each) | monthly or scheduled at your convenience: $180
  • 3 calls (30 minutes each) | bimonthly or scheduled at your convenience: $100
  • Single calls (30 minutes each): $35/call

Additional coaching calls can only be purchased by those with an active Sensable Health plan.

What forms of payment do you accept?

We use a secure platform which accepts all major credit and debit cards: Visa, Mastercard, American Express, Discover, Diner Club, and Maestro. We do not accept PayPal.

Can I change my goals if they are too hard?

If you’d like to adjust any of your program goals, simply reach out to your Health Coach. Your coach can modify your plan goals and you’ll continue to track them in the Sensable Health App.

What happens if I go on vacation?

You can still participate in the program. Take your watch with you. Leave the scale at home, so that it is not damaged in travel. You may need/prefer to take a break from the program, but you can resume when you return from vacation. If you wish to pause the program, you can reach out to your Health Coach who can pause the program for you. During this time, you won’t have any active goals in the app or receive any daily notifications. When you’re ready to start back up, contact your Heath Coach to resume the program.

Why is my Health Index Score showing up as “0“?

Your Health Index Score is calculated on a daily basis, starting at midnight each night, as you complete your daily health logs and other tasks. This score is dynamically calculated, so you’ll always have the most up-to-date information on how you’re doing. To get your score to move, take an action on your daily health plan, and watch your score change as you go!